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Rocket Responder just RIPPED ME OFF


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#1 Darren Sharp

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Posted 22 November 2017 - 02:56 AM

Hey there,

 

I took rocketresponder up on its 30 day free trial on October 11, 2017. I had to use my credit card to sign up, which I thought the TIM TECH team was legit, so I did. 

 

On the 23rd after giving it some work I discovered it wasn't for me. So, I decided to cancel. You have to contact them and open a support ticket # 782704. I got a quick response from Justin same day saying account was cancelled.

 

On November 13th my credit card was charged $20 from rocketresponder. So, the account was cancelled, I couldn't sign in, so I had to ask for a new log in so I could open a support ticket and this is the response I got on the 15th:

 

"Your account has been cancelled as requested. If you need anything let us know. If you ever decide to come back, simply login and goto the billing page. Your lists and settings will be saved for when you come back!

Tim" 

 

I responded by explaining as I did above and this is what was said:

 

"RocketResponder has a 30 day free trial, we do not give refunds after the fact. If you are in the free trial period you can cancel anytime on the billing page. If you paid via credit card you can cancel anytime after the trial period on the same page. If you paid via Paypal you'll need to cancel within your Paypal account.

Tim"

 

That was their response on the 17th. I opened another support ticket and explained once again about cancelling before the 30 days was up and now they are ignoring my emails.

 

What do I do?

 

UPDATE: 11/27/2017

 

I received a refund of my money from rocketresponder.

 

Thank you Darren Olander for your assistance. 

 

Thank you Jon Olson for standing behind your product and following through.


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#2 Darren Olander

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Posted 22 November 2017 - 12:08 PM

Hmm, it sounds like you requested to cancel well before your trial was even over, so you should not have been charged in the first place - rightfully it should definitely be refunded. This must be some misunderstanding, I will send this to Jon and hopefully they can get it resolved for you.


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#3 Darren Sharp

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Posted 22 November 2017 - 02:07 PM

Thank you Darren. I appreciate the offer. Tim sent the same response again this morning. I just won't use any of their products. Thanks again for your time and trouble.


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#4 Jon Olson

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Posted 22 November 2017 - 03:10 PM

Howdy,

 

Darren (Olander) thanks for letting me know about this, I appreciate the heads up.

 

And Darren (Sharp) I must apologize for the lack of resolution to this.

 

I'll make sure you get your refund and will have to look into why the subscription wasn't cancelled when you asked for it.

 

It's not our policy for things like this to go unresolved, we hate seeing that you feel that you were taken.

 

And completely understand your frustration. We'll get you the money back  :)


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#5 Darren Sharp

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Posted 22 November 2017 - 06:59 PM

Okay thanks


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#6 Clare Bowen

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Posted 27 November 2017 - 03:35 AM

:blink: Interesting 


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#7 stv77

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Posted 27 November 2017 - 10:39 AM

I never give my credit card.


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#8 Monika

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Posted 30 November 2017 - 05:46 AM

Hi

Darren Sharp, I am glad your got your money back.

I know one thing, you can always count on Jon to get things resolved.

And the same goes for Darren Olander.

 

I have known both Gentlemen for many Years.


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#9 Darren Sharp

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Posted 30 November 2017 - 11:13 AM

Hi

Darren Sharp, I am glad your got your money back.

I know one thing, you can always count on Jon to get things resolved.

And the same goes for Darren Olander.

 

I have known both Gentlemen for many Years.

Thanks Monika, yes both are good at what they say they will do.


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#10 ckoch

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Posted 09 December 2017 - 03:41 PM

after being online for 21 years I can tell you sincerely that mishaps like this happen.  One thing i've

learned both from my own experience and how customers respond is that it does not help to become hot

headed.  Sooner or later things get worked out. Maybe I'm crazy but I usually just cancel things without

worrying about refunds Ive just learned to do that since most products do not really offer refunds.

 

I'm glad you got it worked out don't hold it against the company it was an oversight.  if you sell online you

can make the same error.  You want to hope you don't but it happens.  There but the grace of God go I.


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#11 Darren Sharp

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Posted 13 December 2017 - 12:16 PM

after being online for 21 years I can tell you sincerely that mishaps like this happen.  One thing i've

learned both from my own experience and how customers respond is that it does not help to become hot

headed.  Sooner or later things get worked out. Maybe I'm crazy but I usually just cancel things without

worrying about refunds Ive just learned to do that since most products do not really offer refunds.

 

I'm glad you got it worked out don't hold it against the company it was an oversight.  if you sell online you

can make the same error.  You want to hope you don't but it happens.  There but the grace of God go I.

It was an oversight when my credit card didn't get canceled when I cancelled the membership. The run around with the responses telling me that they had the right to charge me was the problem. 

 

When you cancel something that should be the end of it. When it is brought to your(the owner/managements) attention you look into it and fix the problem, not tell the customer their s#@t out of luck, we are going to ignore you now.


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#12 stv77

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Posted 14 December 2017 - 09:44 AM

It was an oversight when my credit card didn't get canceled when I cancelled the membership. The run around with the responses telling me that they had the right to charge me was the problem. 

 

When you cancel something that should be the end of it. When it is brought to your(the owner/managements) attention you look into it and fix the problem, not tell the customer their s#@t out of luck, we are going to ignore you now.

You are right.


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#13 aprild.marketing

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Posted 23 February 2018 - 09:53 PM

I am also having issues with Rocketresponder. I've been a subscriber of their basic $20 plan for several months and recently decided to cancel. I've emailed support twice requesting them to end my subscription, and they have failed to respond. It's almost been a week now, so I've notified my credit card company in case they try to bill me again. 


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#14 Jon Olson

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Posted 26 February 2018 - 01:48 PM

I am also having issues with Rocketresponder. I've been a subscriber of their basic $20 plan for several months and recently decided to cancel. I've emailed support twice requesting them to end my subscription, and they have failed to respond. It's almost been a week now, so I've notified my credit card company in case they try to bill me again. 

 

Thanks for bringing this to my attention.

 

I'll get it sorted for you today.

 

No reason why you should not have had it canceled when you requested it.


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#15 stv77

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Posted 26 February 2018 - 02:51 PM

Looking forward to hear from you aprild.marketing


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#16 rpsmith

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Posted 27 February 2018 - 04:21 AM

I dealt with them some time ago. I can't recall having any issues with them at the time. How time seems to change things. So sad.


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#17 Steve Man

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Posted 31 March 2018 - 12:11 PM

Hey there,

 

I took rocketresponder up on its 30 day free trial on October 11, 2017. I had to use my credit card to sign up, which I thought the TIM TECH team was legit, so I did. 

 

On the 23rd after giving it some work I discovered it wasn't for me. So, I decided to cancel. You have to contact them and open a support ticket # 782704. I got a quick response from Justin same day saying account was cancelled.

 

On November 13th my credit card was charged $20 from rocketresponder. So, the account was cancelled, I couldn't sign in, so I had to ask for a new log in so I could open a support ticket and this is the response I got on the 15th:

 

"Your account has been cancelled as requested. If you need anything let us know. If you ever decide to come back, simply login and goto the billing page. Your lists and settings will be saved for when you come back!

Tim" 

 

I responded by explaining as I did above and this is what was said:

 

"RocketResponder has a 30 day free trial, we do not give refunds after the fact. If you are in the free trial period you can cancel anytime on the billing page. If you paid via credit card you can cancel anytime after the trial period on the same page. If you paid via Paypal you'll need to cancel within your Paypal account.

Tim"

 

That was their response on the 17th. I opened another support ticket and explained once again about cancelling before the 30 days was up and now they are ignoring my emails.

 

What do I do?

 

UPDATE: 11/27/2017

 

I received a refund of my money from rocketresponder.

 

Thank you Darren Olander for your assistance. 

 

Thank you Jon Olson for standing behind your product and following through.

Well I was surprised to read the above as I have had dealings with Jon Olsen going back over 10 years and never had any problems.

I see its been resolved now so good luck if you decide to use any off there other products.


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#18 Angela Shepherd

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Posted 06 April 2018 - 07:12 AM

I had email support@rocketresponder about my account and wanted it to be cancelled on March 31, 2018. I was received an email the say day saying it is cancelled.  It's not canceled and I was charged on April 3, 2018. I don't understand why I was charged on April 3rd if it was canceled on March 31st. I have not heard back from anyone on why my account is still open. Every time I check on my ticket the same person who said it was cancelled, closes my support ticket all the time. I did heard back from one person and he said that refunds are not giving back. I do appreciate that person explain that to me. However, when I reply back to ask why my account was still open, the same person who closed my support ticket closed this one as well. I feel like this person is not going to close my account and I will be charge again in May. I have kept all the emails. I am afraid that if I email the support again it will get closed again. I am going to call my bank and see if I can change my card just in case.  What should I do? I have never had this problem before. 


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#19 Angela Shepherd

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Posted 08 April 2018 - 06:33 AM

OMG!!!!!!!  I just saw that Rocket Responder just charge me $60 from April 4 through April 8. I will defiantly change my card on Monday.  What else can I do? They are not cancelling or deleting my account? 


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#20 stv77

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Posted 08 April 2018 - 02:38 PM

Call to credit card support and cancel payment to Rocket Responder.


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