I took rocketresponder up on its 30 day free trial on October 11, 2017. I had to use my credit card to sign up, which I thought the TIM TECH team was legit, so I did.
On the 23rd after giving it some work I discovered it wasn't for me. So, I decided to cancel. You have to contact them and open a support ticket # 782704. I got a quick response from Justin same day saying account was cancelled.
On November 13th my credit card was charged $20 from rocketresponder. So, the account was cancelled, I couldn't sign in, so I had to ask for a new log in so I could open a support ticket and this is the response I got on the 15th:
"Your account has been cancelled as requested. If you need anything let us know. If you ever decide to come back, simply login and goto the billing page. Your lists and settings will be saved for when you come back!
I responded by explaining as I did above and this is what was said:
"RocketResponder has a 30 day free trial, we do not give refunds after the fact. If you are in the free trial period you can cancel anytime on the billing page. If you paid via credit card you can cancel anytime after the trial period on the same page. If you paid via Paypal you'll need to cancel within your Paypal account.
That was their response on the 17th. I opened another support ticket and explained once again about cancelling before the 30 days was up and now they are ignoring my emails.
What do I do?
I received a refund of my money from rocketresponder.
Thank you Darren Olander for your assistance.
Thank you Jon Olson for standing behind your product and following through.