Jump to content


Photo

Rocket Responder just RIPPED ME OFF


  • Please log in to reply
53 replies to this topic

#41 equilibria

equilibria

    Solid Ground

  • Bronze
  • Pip
  • 18 posts

Posted 01 July 2018 - 01:26 PM

Another update...

 

No response to my ongoing support ticket. Absolutely NOTHING and it has NOW been SIX DAYS. No response to my RocketResponder CANCELLATION REQUEST either.

 

I found all the founders' RocketResponder email addresses and sent them all emails... NOTHING.

 

I will never get involved with anything any of these three guys develop ever again... This is NOT how you do business with people that have instilled enough faith in you and your company to pay you a monthly fee for your services.

 

Do you hear me Justin Ledvina, Tim Linden, and Jon Olson?

 

equilibria


  • 0

#42 David118

David118

    Breakin' Ground

  • Bronze
  • 5 posts

Posted 02 July 2018 - 12:26 AM

Hi 

equilibria,

 

Sorry for the late response as I was travelling. Yes the optin form did not performed correctly just like you mentioned and that is it says that the Gmail is an invalid Email. As as far as replies to support tickets is concerned, there are NONE to date. So I guess they are going out of business. I am reaching out to my bank to report this as fraud.


  • 0

#43 David118

David118

    Breakin' Ground

  • Bronze
  • 5 posts

Posted 02 July 2018 - 01:16 AM

Just to add... My bank need to cancel my card JUST TO STOP their continuos payment. This is outright fraud when merchants can continue charging you and not providing services to you and not responding to you.


  • 0

#44 equilibria

equilibria

    Solid Ground

  • Bronze
  • Pip
  • 18 posts

Posted 02 July 2018 - 02:27 AM

Just to add... My bank need to cancel my card JUST TO STOP their continuos payment. This is outright fraud when merchants can continue charging you and not providing services to you and not responding to you.

 

I guess I got lucky... My bank managed to somehow keep them from charging my card again. It took a half hour on the phone with them but in the end, I didn't have to get a new card. You're right, this is fraud. As soon as Jon Olson said he couldn't do anything about this? He basically said HE DOESN'T CARE WHAT OUR PROBLEMS ARE. I read that sure... He handles the marketing side of things but as ONE of RocketResponder's FOUNDERS, you would think he'd get on the phone with someone or send an email to someone and get this resolved -- like he apparently did earlier in this thread.

 

The fact that he CHOOSES NOT to do ANYTHING NOW does make me believe they are going to MILK their members for as many monthly charges as they can until a certain percentage eventually figure out they have abandoned RocketResponder.

 

equilibria


  • 0

#45 David118

David118

    Breakin' Ground

  • Bronze
  • 5 posts

Posted 02 July 2018 - 02:42 AM

I guess I got lucky... My bank managed to somehow keep them from charging my card again. It took a half hour on the phone with them but in the end, I didn't have to get a new card. You're right, this is fraud. As soon as Jon Olson said he couldn't do anything about this? He basically said HE DOESN'T CARE WHAT OUR PROBLEMS ARE. I read that sure... He handles the marketing side of things but as ONE of RocketResponder's FOUNDERS, you would think he'd get on the phone with someone or send an email to someone and get this resolved -- like he apparently did earlier in this thread.

 

The fact that he CHOOSES NOT to do ANYTHING NOW does make me believe they are going to MILK their members for as many monthly charges as they can until a certain percentage eventually figure out they have abandoned RocketResponder.

 

equilibria

 

This is so unexpected...


  • 0

#46 redhat39

redhat39

    Solid Ground

  • Bronze
  • Pip
  • 17 posts

Posted 02 July 2018 - 03:37 PM

Seems like this scenario is commonplace with Rocket Responder. I had the exact same thing to happen to me but through a support ticket after the fact I was finally able to get my account cancelled and a refund on the charge they made after my account was supposed to be closed.


  • 0

#47 equilibria

equilibria

    Solid Ground

  • Bronze
  • Pip
  • 18 posts

Posted 03 July 2018 - 07:55 PM

Seems like this scenario is commonplace with Rocket Responder. I had the exact same thing to happen to me but through a support ticket after the fact I was finally able to get my account cancelled and a refund on the charge they made after my account was supposed to be closed.

 

Thanks for letting us know!

 

It's now been 9 days since I've opened my support ticket with RocketResponder with absolutely no replies. I am going to keep this thread UPDATED.

 

And obviously zero response to my request to cancel my subscription.

 

equilibria


  • 0

#48 equilibria

equilibria

    Solid Ground

  • Bronze
  • Pip
  • 18 posts

Posted 05 July 2018 - 05:54 PM

It's now been 11 days since I opened my support desk ticket with RocketResponder with absolutely zero response from them.

 

The good news is that my bank somehow managed to get a refund from June's charge to my card so that was $20 less than they got from me.

 

Justin LedvinaTim Linden, and Jon Olson should be ASHAMED of themselves... Especially, Tim Linden Follower of Christ. LOL. And yes... He put out a tweet on Twitter July 4th but he can't be bothered to respond to support tickets.

 

equilibria


  • 0

#49 equilibria

equilibria

    Solid Ground

  • Bronze
  • Pip
  • 18 posts

Posted 09 July 2018 - 02:54 PM

It's NOW been 14 days since I opened my support ticket with RocketResponder.com with absolutely ZERO RESPONSE back from ANYONE. Today, my debit card was charged again. It turns out that I now have to cancel my card and get a new one reissued with a new card number.

 

No worries... I didn't cancel the card yet today because I have several other monthly charges automatically paid with that card so now I have to make a list and wait for them all to get paid this month and then call my bank back and have the card cancelled.

 

The dispute that I created back on the 29th of June didn't keep the July charge from occurring.

 

NO PROBLEM.

 

But I do want to reiterate HERE that all that has to be done by ANY or ALL of the THREE FOUNDERS of RocketResponder.com would be to make good on all support requests. Stop charging members' cards until they either resolve the problems with their autoresponder or shut down their business NOW.

 

Since I was charged again today? I'm filing a fraud complaint with the FBI since I have nothing better to do here.

 

I hope Justin LedvinaTim Linden, and Jon Olson are ready to do business with them instead.

 

I urge anyone who believes they've been involved in a fraudulent transaction with RocketResponder.com to file a complaint with the FBI here:

 

https://www.ic3.gov/default.aspx

 

equilibria


  • 0

#50 equilibria

equilibria

    Solid Ground

  • Bronze
  • Pip
  • 18 posts

Posted 09 July 2018 - 03:39 PM

I just filed my fraud complaint over at:

 

https://www.ic3.gov/default.aspx

 

Please make no mistake... I did NOT file this complaint just for myself. I keep finding out other members are experiencing the same kinds of problems I'm experiencing with RocketResponder.com. All these members have also opened support tickets to ZERO RESPONSES from RocketResponder.com. Even their toll free number does not allow you to leave a message and most of the time? It's just BUSY.

 

I filed this fraud complaint in an attempt to get RocketResponder.com's three founders: Justin LedvinaTim Linden, and Jon Olson

 

to get off their complacent behinds and make good on their services. All you guys have to do is SHUT DOWN ROCKETRESPONDER.COM or start replying to support tickets with some ANSWERS and REFUNDS.

 

If you do NOT start conducting business the way business should be conducted? Then you're liable for fraud, plain and simple.

 

I urge you to take this thread SERIOUSLY and resolve all problems with RocketResponder.com by the time the FBI begins its investigation and yes, I did supply all your contact information in the complaint.

 

Good luck,

 

equilibria


  • 0

#51 equilibria

equilibria

    Solid Ground

  • Bronze
  • Pip
  • 18 posts

Posted 10 July 2018 - 02:18 AM

Another update... LOL.

 

I actually received a reply from RocketResponder.com's Support Ticket system. They said I could log into my account -- then into 'Billing' and cancel my subscription. I'll be honest with you... I already knew I could do this. I just wanted to SEE if someone would finally respond to me and they did but ONLY after I told them I had already filed an Internet Fraud complaint with the FBI which I did actually do. When I sent that new email to support@rocketresponder.com, I also made sure I sent carbon copies to the following email addresses:

 

justin@rocketresponder.com

tim@rocketresponder.com

jon@rocketresponder.com

 

As of 0100 this morning -- July 10th, 2018 -- I logged in and cancelled my subscription VIA the 'Billing' link on the left hand side of their screen. Let's see IF that actually does in fact CANCEL my subscription NEXT MONTH. LOL.

 

Because IF it does NOT?

 

I will be filing an additional Internet Fraud complaint with the FBI.

 

PROMISE.

 

All I can say to anyone out there still subscribed to RocketResponder.com is that IF you're experiencing any PROBLEMS with your autoresponder and or optin forms? Login to your account and try to add a Gmail email address. This is what happens to me EVERY TIME I TRY TO ADD ONE:

 

Rocket_Responder-10-_July-2018-0107.png

 

If this is happening to you? You'll have to decide if paying $20 a month for an autoresponder is ACTUALLY worth it when you'll never be able to add a subscriber who utilizes a Gmail email address. With over 1 Billion active email Gmail accounts?

 

I decided to go with a different autoresponder.

 

In addition? Many members of RocketResponder.com cannot get their optin forms to work... If you're using RocketResponder.com as your autoresponder, you owe it to yourself to try entering a Gmail address into the live optin form you're currently using. If you're like the rest of us? You'll get redirected back to RocketResponder.com's auto-generated optin form for your list with an error message telling you that you used an invalid email address.

 

My guess is that most of you using RocketResponder.com might not even know you're having a problem... All you have to do is try adding a Gmail address like in the image above to see if you do have a problem. If you don't care that you can't add any Gmail addresses? No worries. Keep using RocketResponder.com and be happy.

 

If RocketResponder.com fixes this problem AND starts replying to OPEN support tickets (they still haven't replied to my first one) AND REFUNDS members their monthly charges when they knew they couldn't add Gmail addresses to their list(s)?

 

You still need to decide if this is a company you want to keep giving your money to...

 

Good luck,

 

equilibra


  • 0

#52 Maryanne Myers -Webstars2K

Maryanne Myers -Webstars2K

    Gettin' Comfy

  • Bronze
  • PipPipPip
  • 79 posts

Posted 10 July 2018 - 09:37 AM

What is odd about this, I'm a programmer and I have my own blacklist script to block hotmail and such (hotmail is a minor email provider now btw).

It is very easy to go into the database and click Delete on gmail, boom, its off the blacklist.

Did you try other providers such as a yahoo email addy? I'm curious.

 

Gmail is the #1 email provider now. I just saw a study at returnpath (dot) com, about that.


  • 0

PHP Programmer - Internet Marketer - Web Designer - Advertising Network Owner

Celebrating 20th Year Anniversary - Owning an online web business since 1998

https://webstars2k.com
 


#53 David118

David118

    Breakin' Ground

  • Bronze
  • 5 posts

Posted 17 July 2018 - 09:40 PM

Any updates from RR? I got none, and its been over 3 weeks now. I wonder how some company can just abandon their business totally and not provide a word about it. Anyway, I am filing a complaint with https://www.ic3.gov/default.aspx. MOney is one thing but the attitude is outrageous!


  • 0

#54 Maryanne Myers -Webstars2K

Maryanne Myers -Webstars2K

    Gettin' Comfy

  • Bronze
  • PipPipPip
  • 79 posts

Posted 18 July 2018 - 07:18 AM

They are not some huge company or anything. They are just like me, or darren olander or the rest. All can easily just walk away if they want to with no consequences. it's by choice.

.... and apparently they have as I see both their forums taken over from spambots for months now. People complaining about not being paid (publicly), support not answered for months, and one has went back to his offline job for good. The other is into steemit, the other one is trying to make it on youtube. They wiped all traces of their sites from their twitters.

*crickets*


  • 0

PHP Programmer - Internet Marketer - Web Designer - Advertising Network Owner

Celebrating 20th Year Anniversary - Owning an online web business since 1998

https://webstars2k.com
 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users