The whole Payza situation sucked for a long time for me in the UK. From the moment they became Payza I couldn't do anything except pay outgoing subscriptions from the balance I had. But I couldn't accept money so all my AlertPay incoming subscriptions (mostly VitalViralPro) stopped - significant loss of income, and when my balance was gone, all my outgoing AlertPay/Payza subs for programs failed because they wouldn't even let me pay funds in to keep my subs going.
They suck and I hope those with funds trapped get them back. I doubt I'll ever be tempted to use them again.