Maria, You are absolutely right in the ball-park. Most people fail to listen enough AND more importantly they fail to connect with their prospect. I once took a class (sales training system). I met Tony Robbins there and his take was.... The cool thing is that I discovered what I was really doing WRONG for so many years. It's never too late...huh? It was such an eye opener, that I'm promoting the training priciples in my buisnesses to help people close the sale and increase their earning potential by 300%.! People DO get burned out and frustrated. They don't have a CLEAR idea of what they want, they fail to take massive action, and when they do take action they fail to listen and vomit all over their prospect thus losing the sale/recuitment. They simply fail to connect with their prospect. You hang in there....you are going to do well! Maurice