This is one of the worst companies I've ever had to deal with. In May of this year I opened an account with them and purchased $100 worth of Bitcoin. At first I was able to send, receive and withdraw my cryptocurrency with relative ease. Then in July my account was suddenly restricted and I was told that I needed to verify my identity via webcam. I couldn't even withdraw my funds back to my linked bank account. (This was after I had already deposited funds and bought and sold cryptocurrency through them! You would think that a complete verification process would take place when the account is being opened.) I don't have access to a computer with a webcam but eventually I was able to find one and I attempted to take photos of my ID along with a picture of myself holding a paper showing the date but for some reason my pictures were not accepted. Since I no longer had access to that computer I wasn't able to try again. I contacted Coinbase support for assistance and they responded with generic emails then another email stating they had to escalate my issue to a "specialist". After a few weeks of unsuccessfully trying to find an alternative method to verify my identiification I finally got access to another computer with a webcam and this time my pictures were accepted and my account was verified. I thought that I would finally be able to buy and sell crytpo again but I was wrong. When I attempted to deposit funds into my account I received a message stating that I was unable to do so and that I needed to contact support. Once again I emailed them and received the following response: "Coinbase reviewed your account and has determined that you are not eligible to use the Coinbase platform to purchase cryptocurrency or use our deposit services. As such, you are no longer eligible to link any payment methods. We are not able to provide you with any additional information." So I decided to simply withdraw my funds but since I hadn't done so in a while (it's not clear on the website) I asked for instructions on how to send the bitcoin to my cash wallet. It took a few more generic emails over a course of a couple of days just to get an answer. They had even sent me a link with instructions that pertained to to a different question. Fortunately I was finally able to withdraw my remaining funds and I no longer have to deal with them. For several weeks my funds were in limbo with no end in sight. It was incredibly frustrating dealing with this company. Their customer support is basically useless.